Pawfect Appointments Privacy Policy

• Account and business details: names, contact information, business name, service preferences, policies, and availability.
• Customer and pet information: customer contact info, pet names, breeds, weight ranges, notes, and booking history provided through the portal.
• Usage and device data: log data, browser type, IP address, and how you interact with pages and emails to help us keep the product reliable.
• Payment-related details: if you enable payments, we receive limited payment metadata from your provider (for example: payment status or last4 of card) but do not store full card numbers.
• Support interactions: information you share when contacting us for help.

• Provide, maintain, and improve the booking and grooming management platform.
• Send confirmations, reminders, receipts, and other service-related notifications on your behalf.
• Personalize experiences such as showing the right services, add-ons, and policies to customers.
• Monitor for abuse, secure accounts, and troubleshoot issues.
• Analyze product performance to make the portal faster and more reliable.
• Communicate with you about updates, security alerts, and product news (you can opt out of non-essential messages).
• Comply with legal obligations and enforce our terms.

• Service providers: trusted vendors who support hosting, email delivery, analytics, error monitoring, and payment processing. They access data only to perform their work for us.
• Grooming businesses and customers: information you provide about services, policies, and bookings is shared with the other party so the appointment can be scheduled.
• Legal and safety: if required by law or to protect rights, safety, or the integrity of the platform.
• Business transfers: in the event of a merger, acquisition, or reorganization, data may transfer under continued protection.
• We do not sell personal information.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand feature usage. You can control cookies through your browser settings; disabling certain cookies may limit some functionality.

We retain information for as long as your account is active or as needed to provide the service, resolve disputes, and meet legal obligations. You can request deletion of your account data, subject to information we must keep for compliance, security, or billing records.

We use administrative, technical, and physical safeguards to protect data, including encryption in transit and access controls. No system is perfectly secure; please use strong passwords and limit account access to authorized team members.

• Update your account details and service policies in the dashboard at any time.
• Manage marketing preferences by using the unsubscribe link in emails. Service and security notifications will still be sent when needed.
• Request access to or deletion of your personal data by emailing support@pawfectappointments.com. We will respond consistent with applicable laws.

Pawfect Appointments is not directed to children under 16. Do not submit personal information about a child without verifiable parental consent.

Pawfect Appointments may store and process data in the United States. By using the platform, you consent to transfers of information outside your country as needed to deliver the service and support your bookings.

We may update this Privacy Policy as we add features or address legal requirements. When we make material changes, we will update the date above and, when feasible, notify account owners. Your continued use of the platform after changes take effect means you accept the revised policy.